The estimated delivery date, the time from shortest to longest for receiving your package.
Color codes to simplify your experience
Orange
Green
Stock available in Saint-Etienne. The perfume will be shipped the same day if it is placed before 3:30 p.m.
In blue
The stock of the purchasing center, the product is sent to Saint-Etienne for verification of its condition before being shipped to your home.
Purple
The customer service phone number is Chloé and Jean-Claude who will be happy to answer you.
Frequent questions
Are your products authentic ?
Yes, all perfumes and deodorants offered are 100% authentic.
Why delivery times are sometimes exceeded ?
Sometimes we have pallets with broken boxes,
in this case we are obliged for insurance reasons to refuse
the pallet and let the carrier take it away.
When
This happens, we cannot fulfill the order on time.
The SA will therefore contact you by email and telephone in order to
to warn you.
Why was my order automatically canceled ?
Your order is automatically cancelled? Don't panic.
1st case:
Our stock is updated, and sometimes your order arrives before this
last. The desired product is no longer available. In order to avoid inconveniencing you
Please wait while our system refunds your money.
order.
2nd case: Our system has detected a processing time that is too long and has cancelled your order.
3rd case: Our system has detected a credit card fraud.
A product has no photos, how to know if it's the right ?
A product has no photos, you want to buy it and you have a doubt.
1st option: Copy the SKU of the product and enter it in a Google search bar.
The SKU is the series of numbers that you find on the product page.
just after the product price and information on the total available stock.
2nd Option: Contact us by phone at +33(0)477 373 982 Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m.
Why did I not receive an order confirmation ?
You have placed an order but you do not have an order confirmation email, so it may be that when ordering you did not enter your email address but only your mobile number. Your order is therefore a guest order, you have not created an account.
Do I have to create an account on Maisondesfragrances.fr to order ?
Creating an account is not mandatory. However, in order to track your order, it is strongly recommended to provide an email address.
Why the reimbursement times with Paypal are longer ?
Paypal, we will transfer your payments to you after 90 days.
When you pay via paypal, we don't have your funds right away.
When we trigger a refund you receive an email from us and paypal also receives our request, you must have the funds within 48 hours maximum,
otherwise, we invite you to contact us immediately so that we can manage the case with Paypal
quickly or to trigger a refund request from your PayPal account quickly.
Can I maintain a canceled order ?
Yes, you can by getting closer to Chloe or Jean Claude, and ask to hold your order, so you will have priority when the product comes back into stock.
How free delivery works ?
Delivery is free from 150€ of purchases on all orders that only include products whose stock is available within 24 hours, shipped from France and whose total weight of the package does not exceed 1kg.
I want to make a return of package, how it works ?
We accept returns on all unopened packages only.
Return costs are the responsibility of the customer.
